Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We do not accept returns based on "Change of Mind".

To start a return, you will need to contact us at seasirentreasures.shop@gmail.com. Please note that returns will need to be sent back to an Australian address which we will provide to you, return shipping and insurance is at the customer's cost. We will take no responsibility for returns that are lost during transit, you will need to take this up with the postal service provider directly. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at seasirentreasures.shop@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as personalized items requested as a "custom order"), and personal care goods. Refunds will not be issued when custom orders have commenced production with "partial payment", and "final payment" has not been paid by the due date. Goods will be treated as abandoned and handled in accordance with Disposal of Uncollected Goods Act 1967. These conditions extend to custom orders invoiced outside of this platform via PayPal. Unfortunately, we cannot accept returns on final sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We cannot guarantee items will be in stock, and cannot hold goods for exchanges.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll automatically be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at seasirentreasures.shop@gmail.com.